1. Create or Access Your Account

• Sign up with your email or phone number, then add your delivery address and contact details.
• From My Account you can view orders, appointments, and manage prescriptions/refills where available.
• Choose your communication preferences (email/SMS/WhatsApp). You can opt out of marketing anytime; reply STOP on WhatsApp to unsubscribe from that channel.

2. Browse Products and Services

• Use Categories or Search to find wellness products, treatments, and providers.
• Product pages show pricing, stock status, shipping info, and whether a prescription/appointment is required.
• International availability may vary by region. Some products may be restricted in your country.

3. Add to Cart or Schedule

• Products: choose quantity/variant and click Add to Cart.
• Services/Appointments: pick a provider and select an available time slot.
• Refills: if you have an eligible refill, you can add the item without using it yet. The refill is validated and only used when you pay.

4. Checkout

• Confirm your shipping address and select a delivery method (for shippable items).
• Apply coupons where eligible and review taxes/duties if applicable.
• Select a payment method and complete payment via our secure providers. Do not close the window until you see the confirmation screen.

5. Prescriptions and Verification

• Some items require a valid prescription or provider approval. We’ll guide you to upload a prescription or schedule a consultation.
• Refill eligibility and limits are enforced per prescription and provider policy.
• For age-restricted items or services, you may be asked to complete an ID check.

6. Order Tracking and Appointments

• Track order status from My Orders. You’ll receive notifications for key updates.
• View and manage upcoming appointments in My Account → Appointments. Reschedule options depend on provider availability and timing.

7. Cancellations and Refunds

• Request cancellations from the order detail page where possible. Appointment cancellations may be subject to timing and fees shown at booking.
• Refunds are processed to the original payment method when approved. Certain categories (e.g., opened consumables, prescription products) may be non-returnable where prohibited by law.

8. Support

• Need help? Contact support via WhatsApp or email. For WhatsApp, we use it for support and permitted notifications only; purchases complete on the website/app.
• Locked out? Use Account Recovery to reset your password or re-verify your number.

For legal terms and data practices, see our Terms of Service and Privacy Policy.